Yankee Trails

May 2016 | Capital Region, NY 518.286.2400 | yankeetrails.com 50 KNOW BEFORE YOU GO ONLINE BOOKINGS Please note that online bookings, in most cases*, may be made up to 24 hours prior to departure (subject to availability). If after reviewing the online information about a particular tour, you still have questions, please contact our office during regular business hours at 518-286-2400 (*we reserve the right to adjust online availability without notice). CANCELLATIONS The following policy applies to ALL motorcoach tour packages, unless otherwise noted. If your cancellation is received 30 days or more prior to departure, a full refund will be granted (LESS insurance, if purchased - see below). If cancellation is received less than 30 days prior, there will be NO REFUNDS or CREDITS issued (NO EXCEPTIONS!). We HIGHLY RECOMMEND our "Protect Your Buck" insurance plan. Passengers that have purchased the plan will be GUARANTEED a FULL REFUND (less insurance fee) when cancelling MORE THAN TWO (2) BUSINESS DAYS prior to departure, regardless of your reason. If cancellation becomes necessary, simply contact our office by phone DURING REGULAR BUSINESS HOURS (NO E-MAILS) and a FULL REFUND will be granted... no questions asked! Cancellations received WITHIN TWO (2) BUSINESS DAYS of departure will result in a FULL CREDIT ONLY (less insurance fee). As of April 1, 2015, credits expire 1 year from the date they are applied. If you do NOT purchase the insurance plan, we will NOT be able to refund or credit ANY portion of your tour within the 30-day cancellation period. The "Protect Your Buck" plan does NOT cover accidents or medical emergency costs while on our tours, or tour cost increases due to roommate cancellations. If it becomes necessary to cancel your reservation while on one of our tours, a refund or credit will NOT be issued by Yankee Trails World Travel. It also does NOT apply to any rail, air or cruise travel packages. Please ask about separate insurance plans for these packages. Upon purchasing our "Protect Your Buck" Cancellation Insurance: IF TOUR DEPARTS: FULL REFUND ISSUED WITH CANCELLATION: Sunday Thursday prior to departure. Monday Thursday prior to departure. Tuesday Friday prior to departure. Wednesday Saturday prior to departure. Thursday Monday prior to departure. Friday Tuesday prior to departure. Saturday Wednesday prior to departure. INTERNET TOUR COST INSURANCE INTERNET TOUR COST INSURANCE $ 1.00 - $ 55.00 $ 2.00 $ 306.00 - $ 405.00 $ 20.00 $ 56.00 - $ 105.00 $ 5.00 $ 406.00 - $505.00 $ 25.00 $ 106.00 - $ 205.00 $ 10.00 $ 506.00 and up $ 30.00 $ 206.00 - $ 305.00 $ 15.00 (*+ $5 per add'l $100 internet tour cost) Per person insurance fees based on "Regular" internet costs (not phone/in person). In the event a tour is discounted, insurance rate will not change. Upon making your reservation(s), you will be asked whether or not you would like to purchase the "Protect Your Buck" insurance. If you decline, a note will be made in your account stating that you have chosen NOT to participate in our insurance plan. The "Protect Your Buck" program may NOT be purchased SEPARATELY less than 30 days prior to departure. Our cancellation insurance is NON-transferrable. SEATING In fairness to all, seating is on a first-come, first-serve basis. There are NO RESERVED SEATS. Passengers may not save seats for passengers boarding at a different location. On multi-day tours, seats may be rotated in accordance with a plan announced by the Escort. If you require 2 seats, there will be an additional charge (please call for details). In order to insure traveling with your companion(s) on the same motorcoach, it is recommended that you board at the same departure point. If not, there is a possibility that you may be on separate coaches. DISABILITIES & ASSISTANCE It is illegal to discriminate on the basis of disability. In accordance with federal regulations we are required to provide accessible transportation to individuals with disabilities. Please contact our office at 518-286-2400 at least 48 hours prior to your trip to provide us with information about your specific assistance needs. If you feel that your rights as a person with a disability under the Americans with Disability Act (ADA) were violated and would like to file a formal complaint, please send a written statement to either: Yankee Trails, Inc., Attn.: Stephen Tobin, President, 569 Third Avenue Extension, Rensselaer, NY 12144 (518-286-2400) or Office of Attorney General, 120 Broadway, 23rd Floor, New York, NY 10271-0332 (212- 416-8250) www.ag.ny.gov SMOKING In accordance with the law and in the interest of the health and comfort of our passengers, there is no smoking on board the coach. BAGGAGE Each passenger may bring one large piece of luggage for storage in the luggage compartment of the bus and one small carry-on bag stored in the overhead racks on the bus. While every effort will be made to handle your baggage and personal belongings carefully, Yankee Trails World Travel cannot assume liability for loss or damaged property. TRAVELING OUT OF THE COUNTRY As of June 1, 2009 a valid U.S. Passport or NYS Enhanced Driver's License (EDL) is required for border crossings by land and sea between the U.S., Canada, Mexico, Bermuda and the Caribbean. If traveling by air anywhere outside of the U.S., a valid U.S. Passport is required. Non U.S. citizens must have appropriate documents when leaving and returning to the United States. Please refer to www.travel.state.gov for questions and up to date information. CHANGES MADE TO RESERVATIONS If a change is made to your original reservation (including point of departure, number of passengers, meal choices, etc.), you MUST notify our office no later than 2 weeks prior to the trip's departure. TAX AND TIPS Your tour includes all necessary tips for bellman, doorman and dining room meals included in the tour and all related taxes unless otherwise mentioned. Tips for guides, escorts, drivers, etc., are not included in the tour price. If you wish, such appreciation should be extended on an individual basis and not as a group...off the motorcoach, Please. The question often comes up about tipping for the drivers and escorts. As a standard in the industry, it is recommended the gratuity be $3-$4 per person, per day. Of course, it goes without saying the amount of the gratuity should always reflect the quality of job performed. ALCOHOL Absolutely NO alcoholic beverages are permitted on the motorcoach. Yankee Trails World Travel reserves the right to search ALL coolers, backpacks, bags, containers, etc. prior to and at ANY time during one of our tours. Any person found with alcoholic beverages on board risks immediate removal from the motorcoach/tour...NO EXCEPTIONS. (see CANCELLATIONS for details regarding refunds) RESPONSIBILITIES The right is expressly reserved to cancel any tour due to lack of participation. Additionally, changes may be made therein, including substitution of accommodations and/or changes of itinerary or transportation. Yankee Trails acts only in the capacity of agent for transportation companies in all matters relating to transportation, whether by motorcoach, airplane, steamship, railroad, boat or any other means; and agent for travel service companies and other suppliers in all matters relating to arrangements or other tour components, such as hotel and/or motel accommodations, sight-seeing and related services, entertainment and other tour features. Yankee Trails World Travel because of its status as an agent and because it maintains no control over the personal equipment or operations of these travel service suppliers, does not assume any responsibility for and cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity from whatever cause during a trip. Yankee Trails World Travel recommends travel insurance. No carrier furnishing transportation in connection with any tour shall have or incur any responsibility or liability to any tour patron except its liability as a common carrier. PRICING All prices subject to change without notice. Room occupancy changes are subject to price adjustment (per person rate increase or decrease). ie. A Double room to a Single room will increase the per person rate, and a Double room to a Triple room will decrease the per person rate. GROUP TRAVEL If you make reservations for more than one person, YOU are responsible for letting them know the policies of Yankee Trails World Travel. If you are traveling with other passengers please notify the office. TRIPLE AND QUAD ACCOMMODATIONS Will have two (2) double beds. Cot policy is subject to individual hotel availability. Cots may incur an additional charge. PARKING Parking at all locations is at your own risk. Yankee Trails World Travel as well as each departure location cannot assume liability for loss or damaged personal property. *

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